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Home / Our Process

How a repair works at Stanways.

Stanways Autobodies is an independent accident repair centre in Lytham St Annes. The workshop was established in 1974 and has been family owned and run since 2017. We repair cars, vans and commercial vehicles for UK motor insurers and for private customers, working to BS10125 with zero non-conformances in 2024, 2025 and 2026. We are Hyundai manufacturer approved, we have a structural aluminium bay, and collection and delivery is free within 40 miles.

What actually happens between your first call and getting your car back. Eleven steps, in order, with nothing hidden.

BS10125 CertifiedFree 40-Mile CollectionCourtesy CarsADAS In House
Step by step

From first call to handover.

Every car that comes through Stanways follows the same sequence, whether the bill goes to an insurer, a fleet or to you. Here is what happens and when.

01

Get in touch

Send photos to Stan for an instant estimate any time of day, call us on 01253 735544, or message us on WhatsApp. If your insurer or an accident management company has referred you, they will usually contact us first.

02

First look at the damage

We review your photos and give you an honest first view: what it is likely to involve, whether the car is safe to drive, and what the next step should be. If the car is not drivable we arrange recovery.

03

Full damage assessment

The vehicle comes in and we strip the damaged area to find anything hidden behind it. The assessment follows the manufacturer repair method and produces a written estimate with parts and labour itemised.

04

Authorisation

For an insurance repair the estimate goes to your insurer or work provider for authorisation. For a private repair it goes to you. Nothing is started until it is agreed in writing.

05

Booking and parts

Once authorised we book the repair and order parts ahead of your slot, so the car is not sat waiting for deliveries. Where the manufacturer specifies genuine parts, that is what we fit.

06

Collection and courtesy car

We collect free within 40 miles, or you can drop the car to us. A courtesy car is available subject to eligibility and availability. At check-in we give you a realistic completion date.

07

The repair

Structural work is done on the jig or in the separate aluminium bay. Electric and hybrid cars are made safe in the EV bay before any panel comes off. Every step is recorded to the BS10125 standard.

08

Paint and refinish

Colour is matched by spectrophotometer, not by eye. Refinishing happens in our two down-draught spray booths using water-based basecoat, with UV curing on fast-track jobs.

09

Calibration and geometry

Cameras and radar are recalibrated in house. Four-wheel geometry is checked on the Hunter system and you get the printed report.

10

Quality check and valet

The finished car is checked against the estimate and the manufacturer method, then valeted inside and out before it leaves.

11

Return

We deliver the car back to you, or you collect, with the repair paperwork and our three-year workmanship guarantee. If anything is not right, you tell us and we put it right.

Keeping you informed

No surprises. That is the point.

Accident repair has moving parts that are outside our control, mainly parts supply and insurer authorisation. What we control is honesty about them. At check-in you get a realistic date. If that date moves, you hear it from us first, by phone or WhatsApp, with the reason.

If we find more damage once the car is stripped, the repair stops at that point. The estimate is updated, sent back for authorisation, and only continues once it is agreed.

What we need from you: your insurer or claim reference if there is one, a contact number you answer, and the car emptied of anything valuable. Child seats can stay in. That is it.

Common questions

The repair process, answered.

Will I be able to tell the car has been repaired?

No. Panels are aligned to manufacturer gaps and paint is matched by spectrophotometer. A repair done to BS10125 is documented so you can show what was done if you ever sell the car.

Do I have to use the repairer my insurer suggests?

You can ask your insurer to authorise Stanways. Most policies allow you to choose, although some apply conditions, so check your policy wording. We will help you make the request.

What happens if more damage is found?

The repair pauses, the estimate is updated and goes back for authorisation. Nothing extra is done or charged without agreement.

Do you clean the car afterwards?

Yes. Every car is valeted inside and out before it is returned.

Ready when you are.

Send photos to Stan for an instant estimate, or call and talk it through with a person.